TouchTec Cloud Comms, your 3CX gold partner
3CX - Your Communications System
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime.
3CX Apps & Features
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat, Facebook and WhatsApp integration.
3CX Apps for Android & iOS Devices
● Make and take calls from anywhere
● Video Conferencing
● Instant Messaging and Chat
● Answer WhatsApp messages
● Conference Calls
● Free VoIP calls with your smartphone
● Encrypted and Secure
Here is a breakdown of why 3CX is the solution for your business:
Telephony
Web client and mobile apps for remote working
Integrations
Allow your customers to interact with you instantly
Video
Included in your system, no add-ons needed
Low Cost
Save on your phone bills, add ons and hardware
Live Chat
Talk with your customers in real time via your website, Facebook or WhatsApp!
Flexible
Keep your numbers, choose your phones and your provider
SMS
Allow your customers to interact with you instantly
Secure
Keep your numbers, choose your phones and your provider
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
● Switchboard and wallboard
● Call Center Reporting – user activity, team queue, SLA and more!
● Queue Strategies and real-time statistics – round robin, hunt by threes and more
● Call & Chat Monitoring available for Managers
● Integration with Microsoft 365
● CRM integration with popular CRMs – Salesforce, Freshdesk and more
● 3CX CRM API to develop your own CRM integration
● Call Recordings
● Hot Desking
● Create your own call flows with 3CX CFD
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
CRM Integration
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, HubSpot and more!
Call Flow Designer
By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster.